CSC Technology Service Management Analyst Jobs 2026 in Bangalore (Hybrid)

CSC, the global business, legal, and financial services company widely known as CSC Global, has opened applications for the role of CSC Technology Service Management Analyst at its Bangalore (Velankani Campus) office. Tracked under Job ID 16057, this hybrid, full-time opening sits within the Technology Operations function and is built for early-career IT professionals with 1–3 years of application support or service desk experience. If you want to grow a career in ITIL-aligned enterprise application support with a 125-year-old global organisation, this 2026 hiring drive is worth a serious look.

Job Overview

Company	CSC (Corporation Service Company / CSC Global)
Job Role	Technology Service Management Analyst
Job ID	16057
Job Category	Technology Operations
Qualification	Bachelor’s degree in IT / Information Systems (or equivalent)
Experience	1–3 years in IT operations / application support / service desk
Job Location	Bangalore, Karnataka, India
Work Mode	Hybrid
Job Schedule	Full time, 11:00 AM – 8:00 PM IST (24×5 support)
Salary	₹4.5 – 8.5 LPA (industry estimate)
Posting Date	05 June 2026
Hire Eligibility	Early-career to mid-level (1–3 yrs)
Last Date	Apply at the earliest (rolling)

About CSC

CSC (Corporation Service Company) is a global business, legal, and financial services company headquartered in Wilmington, Delaware, USA. For more than 125 years it has delivered knowledge-based solutions to clients worldwide, and today it operates across more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East with a team of over 8,000 colleagues.

Often referred to as CSC Global, the company is a leading provider of business administration and compliance solutions and is recognised as the trusted partner of many of the world’s most successful organisations. In India, CSC runs technology and operations teams from major hubs including its Bangalore campus, supporting global clients through follow-the-sun service models.

Job Description

As a CSC Technology Service Management Analyst, you will serve as the first point of contact (Tier 1) for incidents and service requests raised by global users of business-critical applications. Working inside a 24×5 follow-the-sun support team, you will triage issues, resolve them where possible using documented runbooks, and escalate the rest to Tier 2 and Tier 3 teams with clear diagnostics. The position is centred on operational excellence, a strong customer experience, and consistent execution of ITIL-aligned service management practices. It is a great fit if you are looking for similar application-support and analyst openings such as the NTT DATA Associate Engineer role in Chennai or the Zamp AI Solutions Analyst role in Bengaluru.

Key Responsibilities

• Provide first-line (Tier 1) support for enterprise applications, responding to incidents and service requests from global users.
• Perform initial diagnosis, troubleshooting, and resolution using documented procedures and runbooks.
• Log, categorise, prioritise, and update tickets accurately in the service management system.
• Escalate incidents to Tier 2 or Tier 3 teams with clear diagnostics and supporting information.
• Operate within a follow-the-sun model, ensuring seamless handover between regions.
• Monitor queues, alerts, dashboards, and batch jobs to confirm timely response and system availability.
• Manage user communications with clear updates on status, workarounds, and resolutions.
• Contribute to the knowledge base and continuous improvement of support documentation.

Eligibility Criteria

You Must Have

• A bachelor’s degree in Information Technology, Information Systems, or equivalent experience.
• Typically 1–3 years of experience in IT operations, application support, or service desk roles.
• Familiarity with incident, problem, and request management processes.
• Hands-on exposure to service management tools such as ticketing systems and monitoring dashboards.
• Basic application troubleshooting and log-review skills.
• Willingness to work shifts (11:00 AM – 8:00 PM IST) as part of a global support model.

Preferred

• ITIL Foundation certification (or willingness to obtain it).
• Experience in a 24×5 or 24×7 global support environment.
• Exposure to enterprise or financial services applications.
• Entry-level technical certifications.

Salary in India 2026

CSC lists compensation as “per company standards”. Based on AmbitionBox / Glassdoor 2026 benchmarks, a Technology Service Management Analyst or Tier-1 application support analyst in Bangalore with 1–3 years of experience can expect an industry-estimate range of roughly ₹4.5 – 8.5 LPA, with the higher end going to candidates who hold ITIL certification and relevant tooling experience. Please treat this purely as an estimate; the actual package is decided by CSC during the interview process.

Interview Preparation Tips

• Revise ITIL fundamentals — incident, problem, request, and change management lifecycles.
• Be ready to explain how you would triage, prioritise, and escalate a Tier-1 ticket.
• Brush up on basic application support, log review, and simple SQL queries for diagnostics.
• Prepare real examples of working in shifts or under pressure with strong communication.
• Understand SLAs, follow-the-sun handovers, and knowledge-base documentation.
• Research CSC’s business and its client-first culture before the interview.

How to Apply

1. Open the official CSC careers portal using the link below.
2. Read the full job description for Job ID 16057.
3. Create or sign in to your candidate profile.
4. Upload an updated, ATS-friendly resume tailored to application support.
5. Complete and submit the online application.

Apply Now — CSC Careers Portal

Disclaimer: Always apply only through CSC’s official careers domain (cscglobal.com and its Oracle Cloud recruiting portal). CSC does not charge any fee at any stage of recruitment. Beware of fraudulent offers, third-party agents, or anyone asking for payment.

Career Toolkit

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• Interview Preparation

Frequently Asked Questions (FAQs)

Who is eligible for the CSC Technology Service Management Analyst role?

Candidates with a bachelor’s degree in IT or Information Systems and typically 1–3 years of experience in application support, IT operations, or service desk roles are eligible.

Can freshers apply for this CSC opening?

The role is best suited to candidates with 1–3 years of experience, but strong freshers with relevant internships, ITIL knowledge, or service desk exposure can still apply and highlight those skills.

Where is the job located?

The position is based in Bangalore, Karnataka, India (Velankani Campus) and follows a hybrid work model.

What are the working hours?

The standard schedule is 11:00 AM to 8:00 PM IST as part of a 24×5 global follow-the-sun support model, so willingness to work shifts is important.

What is the expected salary?

CSC lists pay as per company standards. Industry estimates (AmbitionBox / Glassdoor 2026) suggest roughly ₹4.5–8.5 LPA for this experience level in Bangalore.

Is ITIL certification mandatory?

ITIL Foundation is preferred, not mandatory. Candidates willing to obtain the certification are encouraged to apply.

Does CSC charge any fee for recruitment?

No. CSC never charges a fee at any stage. Apply only through the official CSC careers portal and avoid third-party agents.

Conclusion

The CSC Technology Service Management Analyst role is a solid 2026 opportunity for IT support professionals who want global exposure, ITIL-driven processes, and a hybrid setup in Bangalore. If you meet the eligibility criteria, polish your resume and apply early through the official portal. For more verified IT openings every day, keep following IT Referral Jobs.

Curated and verified by the IT Referral Jobs editorial team.