Freshers: Join Unisys as Service Desk Analyst – IT Job in India

 

Service Desk Analyst at Unisys | India

Unisys, a global leader in enterprise IT solutions and services, is actively hiring freshers across India for the role of Service Desk Analyst. This is an excellent entry-level opportunity for B.Tech and M.Tech graduates seeking to launch their IT careers in customer support and IT operations. Service Desk Analysts are the frontline of IT service delivery, handling user tickets, troubleshooting technical issues, and ensuring smooth IT operations across organizations. If you’re detail-oriented, customer-focused, and eager to build expertise in IT support and incident management, this role could be your stepping stone into the IT industry. Join our WhatsApp and Telegram channels below for free daily job alerts and never miss freshers’ hiring drives from top companies.

Table of Contents

• Job Details
• About Unisys
• Job Description
• Eligibility Criteria
• Key Responsibilities
• Required Skills
• Who Can Apply
• How to Prepare
• Frequently Asked Questions
• How to Apply
• Stay Updated — Free Job Alerts
• Disclaimer

Job Details

Field	Value
Company	Unisys
Job Title / Role	Service Desk Analyst
Qualification	B.Tech / M.Tech or equivalent
Experience	Freshers (0 years)
Salary / CTC	As per company standards
Location	India (Pan-India)
Work Model	As per company standards
Job Type	Off-Campus Recruitment
Application Deadline	As announced by Unisys

About Unisys

Unisys is a global information technology company providing enterprise IT solutions, services, and consulting to organizations across government, financial services, commercial, and education sectors. With a presence in over 60 countries, Unisys specializes in cloud computing, cybersecurity, enterprise infrastructure, and IT service management. The company is recognized for its commitment to innovation, customer excellence, and building talent through structured training and mentorship programs. Unisys regularly conducts off-campus recruitment drives across India to hire young talent for various IT roles, making it a preferred employer for freshers seeking to gain industry experience and technical expertise in a global environment.

Job Description

The Service Desk Analyst role is an entry-level position designed to provide foundational experience in IT support and service delivery. As a Service Desk Analyst at Unisys, you will be the first point of contact for end-users reporting IT issues, hardware/software problems, and service requests. Your primary responsibility will be to log, triage, and resolve tickets efficiently while maintaining high customer satisfaction standards and adhering to IT service management best practices.

In this role, you will work within a structured IT operations environment, collaborating with senior analysts and IT teams to diagnose and escalate complex issues. You will gain hands-on experience with ticketing systems, IT asset management tools, and remote support platforms. The position emphasizes both technical problem-solving and soft skills such as communication, patience, and time management—critical competencies for a successful IT service delivery career.

This is an ideal role for freshers who want to build a foundation in IT operations, learn real-world troubleshooting methodologies, and develop the customer service mindset essential for long-term growth in IT service management. Unisys provides comprehensive on-the-job training, mentorship, and clear career progression pathways for performing analysts.

Eligibility Criteria

• Education (Mandatory): B.Tech or M.Tech in Computer Science, Information Technology, Electronics, or related disciplines from a recognized university.
• Experience (Mandatory): Freshers with 0 years of professional IT experience are encouraged to apply.
• Academic Performance: Generally, candidates with consistent academic records (60% or above in graduation) are preferred; specific cutoffs may vary by location.
• Communication Skills (Mandatory): Fluent English (written and verbal); strong presentation and customer interaction abilities.
• Technical Aptitude (Preferred): Basic understanding of operating systems (Windows/Linux), networking concepts, or hardware troubleshooting is a plus.
• Certification (Preferred): CompTIA A+, CompTIA Network+, or Microsoft certifications demonstrate additional commitment; however, not mandatory for freshers.
• Availability: Willingness to work in shift-based operations (if required) and adapt to business hours across geographies.

Key Responsibilities

• Ticket Logging and Triage: Receive and document user service requests in the ticketing system, classify by priority (critical, high, medium, low), and assign to appropriate teams or resolve directly.
• First-Level Troubleshooting: Diagnose and resolve common issues such as password resets, printer connectivity, VPN access, software installation, and basic network connectivity problems.
• Remote User Support: Provide remote desktop support using remote access tools to guide users through issue resolution in real-time.
• Escalation Management: Identify issues beyond first-level support scope and escalate to Level 2/3 teams with clear documentation and context.
• Customer Communication: Maintain professional, empathetic communication with end-users; provide clear explanations and status updates on ticket resolution.
• Ticket Documentation: Create detailed and accurate ticket notes, capture troubleshooting steps, root causes, and resolutions for knowledge base building and compliance audits.
• Knowledge Base Contribution: Contribute to internal documentation, FAQs, and process improvements based on recurring issues and lessons learned.
• Performance Metrics: Work toward SLA targets, maintain first-contact resolution rates, and achieve customer satisfaction scores as per team KPIs.
• IT Compliance: Adhere to information security policies, confidentiality guidelines, and regulatory compliance requirements during user interactions.

Required Skills

• Windows and Linux Operating Systems — Familiarity with Windows (XP/7/10/11) and basic Linux command-line operations; ability to navigate system settings, manage users, and troubleshoot common OS-level issues.
• Active Directory and User Management — Understanding of domain concepts, user account management, group policies, and password reset procedures in corporate environments.
• Ticketing Systems (ITSM Tools) — Experience or quick learning capability with tools like ServiceNow, Jira Service Desk, or Remedy; proficiency in logging, updating, and closing tickets.
• Remote Support Tools — Hands-on use of remote desktop software such as TeamViewer, AnyDesk, Microsoft Remote Desktop, or similar platforms for remote troubleshooting.
• Networking Basics — Foundational knowledge of IP addressing, DNS, DHCP, network connectivity, and Wi-Fi troubleshooting to support user connectivity issues.
• Hardware Troubleshooting — Familiarity with desktop/laptop components (RAM, HDD/SSD, peripherals), printer troubleshooting, and basic hardware diagnostics.
• Communication and Customer Service — Clear verbal and written communication; ability to explain technical concepts in simple terms; patience and empathy when assisting non-technical users.
• Time Management and Multitasking — Capability to handle multiple tickets concurrently, prioritize effectively, and meet SLA response and resolution times.
• Problem-Solving Mindset — Logical thinking, analytical approach to troubleshooting, and ability to document and learn from issues to prevent repetition.
• ITIL Fundamentals (Preferred) — Basic understanding of IT Service Management principles, incident management, and change management processes enhances value.

Who Can Apply

This role is explicitly designed for freshers and entry-level IT professionals. You are an ideal candidate if you are a recent B.Tech or M.Tech graduate with a passion for IT operations, customer service, and a desire to build a sustainable career in IT support and service management.

• Recent graduates (2024–2026 batch) from recognized engineering colleges or universities.
• Candidates transitioning from non-IT backgrounds with strong willingness to learn IT fundamentals.
• Individuals with keen interest in IT operations, help desk support, or service delivery careers.
• Those comfortable with customer-facing roles and capable of handling pressure in a high-ticket-volume environment.
• Candidates willing to work in shift-based models and adapt to business requirement changes.
• Students or recent graduates who have completed internships in IT support or help desk roles (adds credibility but not mandatory).
• Not suitable for: Candidates with 3+ years of IT experience looking for senior-level roles; those unwilling to work on support-intensive or user-facing functions.

How to Prepare

• Revise Windows OS Fundamentals: Brush up on Windows 10/11 system settings, Control Panel, Services, Task Manager, user account management, and common Windows troubleshooting commands (ipconfig, ping, chkdsk). Practice navigating these on a personal device.
• Learn Basic Networking Concepts: Study IP addressing (IPv4), DNS, DHCP, subnet masks, and network connectivity troubleshooting. Free resources like Coursera, TryHackMe, or YouTube networking tutorials are helpful.
• Familiarize with Active Directory Concepts: Understand domain-based user management, group policies, and password reset procedures. Many organizations use AD, so knowing the basics gives you an edge.
• Explore ITSM and Ticketing Tools: Try free or trial versions of ServiceNow, Jira, or similar platforms. Understanding ticket lifecycle, status updates, and SLA tracking is crucial for this role.
• Practice Remote Support Tools: Download and experiment with TeamViewer, AnyDesk, or Remote Desktop Connection. Familiarity with these tools is often assessed in interviews or practical tests.
• Study ITIL Foundations: Enroll in a free or paid ITIL Foundation course (e.g., on Udemy or Coursera). Certification is a plus; understanding incident management and change management is valuable.
• Develop Customer Service Communication: Practice explaining technical concepts in layman’s terms. Role-play scenarios where you assist a frustrated, non-technical user. This soft skill is as critical as technical knowledge.
• Prepare Role-Specific Interview Answers: Anticipate questions like “How would you handle an angry customer?”, “Walk us through your troubleshooting approach,” and “Why do you want to start your career in IT support?” with thoughtful, specific responses.
• Learn Troubleshooting Methodology: Study a structured troubleshooting approach (gather information → identify symptoms → determine cause → implement solution → document → follow-up). This mindset is valued across IT roles.
• Understand Unisys and Their Services: Research Unisys’s service offerings, client base, and company culture. Be ready to explain why you want to join them and how you align with their values.
• Practice Mock Interviews: Record yourself answering common interview questions or conduct mock interviews with peers. Focus on clarity, confidence, and conciseness.
• Build a Basic Home Lab (Optional): Set up virtual machines (VirtualBox/VMware) with Windows and Linux to practice OS administration, user management, and troubleshooting in a risk-free environment.

Frequently Asked Questions

1. What is a Service Desk Analyst, and what do they do on a daily basis?

A Service Desk Analyst is the frontline IT support professional who receives and resolves user technical issues. On a typical day, you will log tickets from users reporting problems (e.g., email not working, printer issues, software crashes), troubleshoot and resolve issues remotely, escalate complex problems to senior teams, and document solutions. The role involves balancing multiple tickets, maintaining customer satisfaction, and following IT service management procedures.

2. Is this role suitable for complete freshers with no IT experience?

Yes, absolutely. This is an off-campus recruitment drive specifically for freshers (0 years of experience). Unisys provides comprehensive on-the-job training, mentorship, and structured learning programs to help new graduates transition into IT support roles. Your willingness to learn, customer service mindset, and foundational IT knowledge are more valuable than prior work experience.

3. What qualifications are required to apply?

You must have a B.Tech or M.Tech degree in Computer Science, IT, Electronics, or a related discipline from a recognized university. Academic performance (typically 60% or above in graduation) is generally considered. Certifications like CompTIA A+ or ITIL Foundation are preferred but not mandatory for freshers.

4. Do I need to have prior certifications to be eligible?

No. Prior certifications are not mandatory for freshers. However, possessing CompTIA A+, Network+, or ITIL Foundation certifications demonstrates commitment and can strengthen your candidacy. If you don’t have certifications, focus on building a strong foundation in Windows OS, networking basics, and ITSM concepts through free online resources.

5. What is the expected salary or compensation for this role?

Exact salary figures are not disclosed in the official job posting and depend on Unisys’s current pay bands, location, and market conditions. Typically, freshers in Service Desk roles at major IT companies in India earn between ₹2.0–₹3.5 LPA (Lakhs Per Annum), inclusive of base salary, allowances, and benefits. Contact Unisys HR or check the company’s careers portal for specific CTC details after application.

6. What is the work location, and will it be pan-India or specific cities?

The job posting indicates India as the location, suggesting pan-India recruitment. However, Unisys typically has delivery centers in major cities like Bangalore, Pune, Hyderabad, Mumbai, Delhi, and Noida. Confirm your preferred location during application or in initial rounds. Some roles may also offer remote/hybrid work models; clarify this with the recruiter.

7. Is this a full-time or contract position?

This is a full-time off-campus recruitment initiative. Most Service Desk Analyst positions with Unisys are permanent roles with comprehensive benefits, health insurance, and career growth opportunities. Confirm employment terms (permanent vs. contract) with the recruiter if it’s not explicitly mentioned.

8. Will I need to work in shifts or night hours?

IT support roles often operate 24/7, which may require shift-based work (day, evening, or night shifts) depending on client requirements and geographic coverage. As a fresher, you might start with day/evening shifts and transition as per business needs. Discuss shift preferences during the interview, but demonstrate flexibility as part of your willingness to work in IT operations.

9. What is the selection process for this role?

Typical off-campus drives at Unisys involve multiple rounds: written test (aptitude, technical, and logical reasoning), technical interview (OS, networking, ITSM concepts), and HR interview (behavioral, cultural fit, communication). Some drives may include group discussions or practical assessments (e.g., remote support tool usage). The exact process is communicated by Unisys during the recruitment drive.

10. What are the most common topics asked in the technical interview for Service Desk roles?

Expect questions on Windows/Linux operating systems, Active Directory basics, networking fundamentals (IP addressing, DNS, DHCP), hardware troubleshooting, ITSM and incident management concepts, ticketing systems, and soft skills for customer interaction. Be prepared to walk through a troubleshooting scenario and explain how you would diagnose and resolve a specific IT issue.

11. Is ITIL certification mandatory before joining?

ITIL certification is not mandatory for freshers joining as Service Desk Analysts. However, Unisys often provides ITIL Foundation training as part of onboarding or employee development programs. Having ITIL knowledge beforehand can help you grasp processes faster and contribute to team efficiency earlier in your tenure.

12. Will I get training after I’m hired?

Yes. Unisys, as a global IT services company, invests in comprehensive training for freshers. You will receive induction training covering company policies, IT basics, tool-specific training (ticketing systems, remote support tools), and customer service standards. Many organizations pair new analysts with mentors for on-the-job learning during the first 3–6 months.

13. What is the career progression path after Service Desk Analyst role?

From a Service Desk Analyst, you can progress to Service Desk Team Lead, Technical Support Analyst, IT System Administrator, or IT Service Manager roles. Career growth depends on your performance, technical skill development, and willingness to upskill. Unisys supports internal mobility and skill development through training programs and certifications.

14. Can I apply if I’m currently employed elsewhere or in a final-year degree program?

The role is designed for freshers, primarily recent graduates. If you’re a final-year student, contact Unisys to confirm if you can apply before graduation or if they require you to have completed your degree. If you’re employed, check your employment contract for non-compete clauses and notice period requirements before applying.

15. How is customer satisfaction measured, and what are typical SLA targets?

Customer satisfaction is usually measured via post-resolution surveys (CSAT scores, often targeted at 80%+ satisfaction). Common SLAs (Service Level Agreements) include: response time (e.g., acknowledge ticket within 15–30 minutes), resolution time (e.g., resolve P1 issues within 2 hours, P3 within 24 hours), and first-contact resolution (FCR) rate (typically 50%+ target). Your performance against these metrics is monitored regularly.

16. What tools and software will I use in this role?

You’ll use tools such as ticketing systems (ServiceNow, Jira, Remedy, or similar), remote support software (TeamViewer, AnyDesk, Microsoft Remote Desktop), Active Directory or directory services, network diagnostic tools (ping, ipconfig, nslookup), and potentially asset management systems. Training on these tools is provided; your role is to learn quickly and apply them effectively.

17. How do I apply for this job, and what is the deadline?

Visit the provided application link (https://freshersrecruitment.co.in/unisys-off-campus-jobs-2026/) to apply directly. Fill in your details, upload your resume, and submit. The exact application deadline is announced by Unisys; check the job posting for specific dates. Apply early to avoid last-minute technical issues.

18. Can I apply if my graduation marks are below 60%?

Most IT companies prefer 60%+ performance in graduation, but this is not an absolute cutoff. If your marks are below 60% but you have relevant skills, internship experience, or certifications, mention these in your resume or application. Contact Unisys HR to clarify eligibility if unsure.

19. What should my resume look like for this Service Desk Analyst position?

Include your academic details, relevant certifications (CompTIA A+, ITIL, Microsoft, etc.), any IT internships or help desk experience, technical skills (Windows, Linux, networking, ITSM concepts), soft skills (communication, problem-solving, customer service), and projects demonstrating technical aptitude. Keep it to one page, clear, and free of typos. Tailor it to highlight relevant skills mentioned in the job description.

20. What percentage of freshers successfully transition from Service Desk Analyst to specialized IT roles?

Service Desk roles are excellent launchpads for IT careers. Many freshers who perform well (consistent high CSAT, good ticket resolution rates, and proactive learning) progress to specialized roles in system administration, network support, database management, or IT project coordination within 2–4 years. Success depends on your initiative, continuous learning, and willingness to expand beyond support into infrastructure or application areas.

How to Apply

Applying for the Unisys Service Desk Analyst position is straightforward. Follow the step-by-step process below to submit your application through the official recruitment portal. Ensure all details are accurate and your resume is updated before you proceed.

1. Visit the official application link: Unisys Off Campus Jobs 2026 – Service Desk Analyst.
2. Review the complete job description, eligibility criteria, and important dates on the portal.
3. Click the “Apply Now” button to access the application form.
4. Fill in your personal details (name, email, phone number, date of birth, gender).
5. Enter your educational background (college name, degree, graduation date, CGPA/percentage).
6. Upload a recent, professionally formatted resume (PDF format, ideally 1 page). Ensure it highlights relevant technical skills, certifications, and internship/volunteer experience in IT.
7. Provide your availability and preferred work location if the form includes these options.
8. Review all information for accuracy, then submit your application.
9. You will receive a confirmation email with your application ID. Save this for future reference.
10. Check your email regularly for updates on next steps (written test date, interview schedule, etc.). Respond promptly to all communication from Unisys HR.

Apply Now

Note: Apply as soon as possible, as off-campus drives often have rolling admissions. Unisys may close applications once the required number of candidates is met. Missing the deadline could disqualify your application, so monitor the official posting for deadline announcements.

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Disclaimer

This article is for informational purposes only. All job details, eligibility criteria, and requirements are sourced from the official job posting and publicly available information as of the publication date. Job specifications, salary, benefits, and deadlines are subject to change at Unisys’s discretion. Candidates are strongly advised to verify all role details, eligibility requirements, and application deadlines directly on the official Unisys careers portal or the provided application link before submitting their applications. itreferraljobs.in does not charge any fee for job referrals, application assistance, or career guidance and bears no responsibility for any discrepancies between this article and the official job posting. Always apply directly through authorized channels and be cautious of fraudulent job sites or unauthorized intermediaries.