Program Manager at Programming.com
Programming.com · Panchkula · Posted today
About this role
Programming.com is seeking an experienced Program Manager to lead logistics chat operations with a focus on operational excellence. The ideal candidate will manage layered teams, drive SLA and CSAT improvements, and ensure first contact resolution while maintaining strong communication with stakeholders and clients. This role requires expertise in performance metrics management and process optimization in a fast-paced logistics environment.
Skills required
Key responsibilities
Lead and manage layered teams in logistics chat operations ensuring consistent performance and team development
Monitor and optimize SLA, CSAT, AHT (Average Handle Time), and FCR (First Contact Resolution) metrics
Manage stakeholder and client relationships while addressing operational challenges and escalations
Implement process improvements and operational excellence initiatives to enhance team productivity
Conduct performance reviews, coaching, and training programs for team members
About Programming.com
Programming.com is a forward-thinking organization specializing in logistics and operations management solutions. The company values operational excellence, customer-centric approaches, and continuous process improvement. They foster a collaborative work environment where managers are empowered to drive strategic initiatives and lead high-performing teams.
Why you should apply
Lead a critical function in logistics operations with direct impact on customer satisfaction and business metrics
Work with an organization committed to operational excellence and continuous improvement culture
Opportunity to manage and develop high-performing teams while advancing your career in logistics management
Interview preparation tips
Prepare specific examples of how you’ve improved SLA or CSAT metrics in previous roles with quantifiable results
Be ready to discuss your experience managing layered teams and how you’ve handled performance challenges
Research logistics chat operations and come prepared with ideas on process optimization and efficiency gains
Highlight your stakeholder management experience and how you’ve balanced client needs with operational constraints
Career growth path
Ready to apply?
Keep your updated resume, transcripts, and cover letter ready before you start the application.
Apply via Email: [email protected]
Check the official careers page for deadline and instructions
Frequently asked questions
Get free daily IT job alerts
Join thousands of IT professionals getting daily job updates on WhatsApp and Telegram.
Disclaimer: Job details are sourced from public postings. Please verify all information on the official company website before applying.
1 thought on “Program Manager – Logistics Chat Operations”