Production Operations Specialist (Salesforce Commerce Cloud & OMS) at VWork Info
VWork Info · Remote · Posted today
About this role
This contract-to-hire role focuses on managing production incidents and troubleshooting issues across Salesforce Commerce Cloud, OMS, and API integrations. The specialist will perform root cause analysis, monitor production environments, create comprehensive documentation, and drive operational improvements. You’ll be responsible for ensuring system stability and resolving critical issues in a fast-paced eCommerce environment.
Skills required
Key responsibilities
Manage and resolve production incidents across Salesforce Commerce Cloud and OMS platforms
Perform root cause analysis (RCA) on system failures and create detailed incident reports
Monitor production environments and maintain system health dashboards
Troubleshoot REST/SOAP API integrations and resolve connectivity issues
Create and maintain operational documentation and runbooks for incident response
About VWork Info
VWork Info is a dynamic IT staffing and solutions company specializing in enterprise technology placements. The company focuses on connecting skilled professionals with leading organizations across various domains including eCommerce, retail, and digital transformation. VWork Info values technical excellence, continuous learning, and collaborative problem-solving.
Why you should apply
Work with cutting-edge Salesforce Commerce Cloud and OMS technologies used by major retailers
Transition from contract to permanent employment with competitive compensation
Remote flexibility allowing you to work from anywhere while managing critical systems
Opportunity to develop expertise in high-demand eCommerce operations and incident management
Interview preparation tips
Prepare specific examples of production incidents you’ve resolved in SFCC or OMS environments
Be ready to discuss your experience with incident management tools and monitoring platforms
Explain your approach to root cause analysis and how you document findings
Highlight any experience with eCommerce or retail domain operations
Career growth path
Ready to apply?
Keep your updated resume, transcripts, and cover letter ready before you start the application.
Apply via Email: [email protected]
Check the official careers page for deadline and instructions
Frequently asked questions
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Disclaimer: Job details are sourced from public postings. Please verify all information on the official company website before applying.
