Sutherland Walk-IN Drive; Hiring Technical Support Associate – Apply Now in India | Latest IT Jobs 2026

Sutherland is conducting a massive walk-in drive for Technical Support Associate roles in Hyderabad and Chennai. This is your chance to join a global leader in digital transformation as a fresher or with up to 5 years of experience.

With positions open for graduates and even +2/diploma holders, these Sutherland Careers offer onsite opportunities in top IT hubs. Don’t miss out on Latest IT Jobs 2026 with competitive pay as per company standards.

Walk-ins are happening right now in April 2026. Prepare your resume and head to the venues for immediate interviews.

About Sutherland

Sutherland is an experience-led digital transformation company with over 35 years in the industry. They combine human-centered design, real-time analytics, AI, cognitive technology, and automation to create exceptional brand experiences.

In India, Sutherland has a strong presence with operations in cities like Hyderabad and Chennai. They employ thousands of global professionals who are operationally effective and culturally meshed, focusing on client success through their “One Sutherland” ethos.

Their proprietary AI-based products and platforms drive measurable results and growth for customers. Sutherland’s reputation in India is solid for providing stable IT jobs in customer support and technical services.

Job Overview

• Role: Technical Support Associate
• Location: Hyderabad & Chennai, India
• Experience: 0-5 years (Fresher to Experienced)
• Salary: As per company standards
• Employment Type: Full Time, Onsite

Key Responsibilities

• Processes a high volume of consumer services and resolves a targeted percentage of those inquiries.
• Troubleshoots customer problems, identifies root cause, and uses tools and resources to resolve issues.
• Updates customer information and ensures accurate entry of contact details.
• Meets job standards like quality, schedule adherence, and average handle time.
• May provide guidance or mentoring to less experienced Customer Service Associates.
• Handles other related duties as assigned.
• Supports international voice processes in Chennai locations.
• Manages technical support for customer inquiries efficiently.
• Ensures high customer satisfaction through quick resolutions.
• Maintains accurate records in company systems.

Required Skills and Qualifications

• High School Diploma / Diploma / Graduate / Engineering / Post Graduate
• Excellent Communication Skills
• Any Graduate or Undergraduate for most positions
• Strong problem-solving abilities
• Basic technical troubleshooting knowledge
• Customer service orientation

Expected Salary for Technical Support Associate in India

Technical Support Associate Salary in India typically ranges from ₹2.5 LPA to ₹5 LPA for freshers and early-career professionals in cities like Hyderabad and Chennai. With 1-5 years of experience, it can go up to ₹6-8 LPA depending on skills and performance.

Sutherland offers pay as per company standards, which aligns with industry norms for onsite technical support roles. Use this Salary Estimator to check personalised figures based on your profile.

Skills That Can Increase Your Salary

• ITIL Certification for service management
• CompTIA A+ for technical support basics
• Advanced English communication for international voice processes
• CRM tools like Salesforce experience
• AI and automation familiarity
• Customer Experience (CX) certifications

These high-value skills boost your profile. Get tailored advice with our Certification Suggestion tool.

Why Join Sutherland?

Sutherland offers global exposure with a team of professionals committed to clients and innovation. Their “Make Digital Human” mission provides cutting-edge work in AI and analytics.

In India, enjoy stable onsite roles with growth opportunities from fresher to mentor levels. The company culture emphasises operational effectiveness and cultural integration.

Join for measurable career results, brand value, and a supportive environment that accelerates professional growth.

How to Prepare for the Technical Support Associate Interview

Practice troubleshooting scenarios and customer handling questions. Focus on communication skills with mock calls for voice processes.

Update your resume to highlight any support experience. Use our ATS Score Checker, Resume Builder, and Cover Letter Generator.

Review Sutherland’s services and prepare for behavioural questions. Check the full Interview Preparation Guide for role-specific tips.

Walk-In Interview Details

• Date: Hyderabad: 10th-18th April; Chennai: 9th-30th April 2026
• Time: 11 AM – 3/3:30 PM
• Venue: Hyderabad: Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda; Chennai: A1 Block, Ground floor, Gateway Office Parks, Perungalathur (Opposite Railway Station)

Selection Process

Walk-in starts with resume shortlisting and initial screening by contacts like Lohith (Hyderabad) or Vijay/Parkavi (Chennai). Expect aptitude tests on communication and logical reasoning.

Followed by technical troubleshooting rounds and voice-based customer support simulation. Final HR discussion on salary and joining.

Requisition IDs: 070426014516, 090426029255, 080426033175. Process is quick for walk-ins.

How to Apply

Apply Here: Apply on the Official Website

Attend walk-in directly with updated resume, ID proof, and qualifications. No prior registration needed; contact persons available at venues.

For updates, join WhatsApp/Telegram channels mentioned in postings. Verify details before attending.

Frequently Asked Questions

Am I eligible for Sutherland Technical Support Associate?

Yes, if you have High School Diploma, Diploma, Graduate, or higher. Freshers (0 years) to 5 years experience qualify, especially any graduates.

What is Technical Support Associate Salary at Sutherland?

As per company standards, typically ₹2.5-8 LPA based on experience in Hyderabad/Chennai. Check market tools for precise estimates.

Is the role work-from-home or onsite?

Fully onsite in Hyderabad and Chennai locations. No remote option mentioned for these Technical Support positions.

What skills are key for this role?

Excellent communication, troubleshooting, and customer service. Basic technical knowledge and CRM handling help stand out.

What is the interview process?

Walk-in screening, aptitude test, technical/voice round, and HR. Prepare for high-volume query handling simulations.

When is the joining timeline?

Quick for walk-ins; selected candidates join within weeks post-offer. Depends on requisition ID clearance.

Is there any bond or service agreement?

Not mentioned in postings. Standard industry practice; verify during HR round. No fees charged by Sutherland.

What is the career growth path?

Start as Associate, mentor juniors, move to senior support or team lead roles. Sutherland supports global opportunities.

Disclaimer

This article is for informational purposes only. Job details are sourced from the official job posting. Please verify all details on the official company website before applying. We are not responsible for any changes in job requirements or application process.