Working at Citi means joining a global team of over 230,000 people dedicated to growing their careers and making a real impact.
Are you ready to launch a technology career with one of the world’s leading financial institutions? Citi is looking for enthusiastic individuals to join as an Applications Support Analyst in Pune, India. This entry-level position offers the unique opportunity to be at the heart of financial technology while developing crucial technical skills in a supportive, global environment.
As part of the Wholesale Loans Credit Risk team within the Securities, Markets, Banking and Functions (SMBF) division, you’ll contribute directly to maintaining critical banking applications that enable Citi to deliver world-class services to its clients worldwide.
Your Role at a Glance
This is a developing professional role designed for someone with 0-2 years of experience or a strong interest in application support concepts. You’ll be responsible for providing technical and business support while learning the intricacies of maintaining enterprise-level applications in the financial sector.
You’ll become part of a global production support team that ensures 24/7 stability for franchise-critical systems through collaboration with colleagues across APAC, EMEA, and North America. This role represents the perfect starting point for building a robust foundation in banking technology.
What You’ll Be Doing
In this dynamic role, you will:
· Provide Essential Support: Assist users and contribute to resolving application issues quickly, maintaining the high standard of service Citi’s clients expect
· Collaborate Globally: Work with regional teams to ensure seamless production support coverage across different time zones
· Enhance System Stability: Participate in initiatives focused on improving application performance, monitoring, and resiliency
· Analyze and Troubleshoot: Use analytical skills to identify issues, recommend enhancements, and participate in root cause analysis
· Manage Incidents: Learn and adhere to formal Incident & Problem management procedures, handling critical issues with a calm and analytical approach
Technical Skills That Will Help You Succeed
This position welcomes candidates who are eager to learn and grow. While prior experience is beneficial, the key requirement is a willingness to develop expertise in the following areas:
· Operating Systems: Basic familiarity with UNIX/Linux environments
· Scripting & Programming: Exposure to Shell Scripting; willingness to learn Java, Python, or PowerShell
· Databases: Understanding of database concepts and SQL; ability to perform basic queries
· Monitoring Tools: Familiarity with tools like ITRS Geneos, AppDynamics, Datadog, or log aggregation platforms (ELK, Splunk)
· Additional Technologies: Awareness of cloud concepts (ECS), Rest APIs, middleware (Tibco EMS, MQ, Kafka), and job schedulers like Autosys
The Right Mindset Matters Most
Beyond technical aptitude, Citi is seeking candidates with:
· A positive, can-do attitude and genuine enthusiasm for learning
· Strong analytical and troubleshooting skills with attention to detail
· Excellent communication and interpersonal abilities
· Capacity to work effectively under pressure
· Collaborative spirit as a supportive team player
· Proactive approach to problem-solving and process improvement
Why Choose Citi for Your Career Launch?
Citi offers more than just a job—it’s a career path with meaningful impact. As an Applications Support Analyst, you’ll enjoy:
· Professional Growth: Comprehensive learning opportunities in banking applications and server infrastructure
· Global Network: Collaboration with technology professionals across the world
· Real Impact: Direct contribution to maintaining systems that serve Citi’s global client base
· Structured Development: Clear pathway from foundational support to more complex responsibilities
· Inclusive Culture: Equal opportunity employment that values diversity and individual contribution
How to Apply
This on-site position in Pune represents an exceptional opportunity to start your technology career with a global financial leader. If you have a Bachelor’s degree (or equivalent experience) and the enthusiasm to develop your technical expertise, Citi wants to hear from you.
Ready to begin your journey? Visit the Citi Careers page to submit your application for the Applications Support Analyst position. Don’t forget to explore Citi’s Global Benefits and consider joining their Early Careers Talent Network for personalized job matches based on your skills and interests.
For individuals with disabilities who need reasonable accommodation to apply, Citi provides support through their Accessibility program. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
