IT Help Desk – L1 Support Engineer at VDART
VDART · Tiruchirappalli · Posted today
About this role
As an IT Help Desk L1 Support Engineer at VDART, you will provide first-level technical support to end-users for desktops, laptops, printers, and mobile devices. You will troubleshoot Windows operating systems, manage IT help desk tickets, and handle hardware/software installations. This role is ideal for freshers looking to launch their IT career with hands-on experience in a night shift environment.
Skills required
Key responsibilities
Provide level 1 technical support for desktops, laptops, printers, and mobile devices
Troubleshoot Windows OS and Microsoft applications issues
Manage and resolve IT help desk tickets efficiently
Install, configure, and maintain hardware and software components
Handle password resets, access management, and basic network troubleshooting
About VDART
VDART is a leading IT services and staffing company delivering innovative technology solutions to global clients. The company fosters a collaborative work environment where freshers can gain practical experience and develop professional skills. VDART is committed to employee growth and provides opportunities for career advancement in the IT industry.
Why you should apply
Ideal opportunity for freshers to gain hands-on experience in IT support and build a strong technical foundation
Work with modern technologies including Windows 10/11, Microsoft 365, and industry-standard ticketing tools
Night shift role offers flexibility and premium compensation benefits for early-career professionals
Interview preparation tips
Prepare to explain your understanding of Windows 10/11 operating systems and common troubleshooting scenarios
Be ready to discuss your experience with Microsoft 365 applications and how you would handle user support queries
Research VDART’s services and demonstrate your enthusiasm for starting an IT career in a night shift role
Practice explaining technical concepts in simple terms, as L1 support requires clear communication with non-technical users
Career growth path
Ready to apply?
Keep your updated resume, transcripts, and cover letter ready before you start the application.
Apply via Email: bearnadette.a@vdartinc.com
Check the official careers page for deadline and instructions
Frequently asked questions
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Disclaimer: Job details are sourced from public postings. Please verify all information on the official company website before applying.