Welcome to Endava! For over two decades, Endava have harnessed technology to drive meaningful change, establishing ourselves as a trusted partner for leading brands across various industries. By combining world-class engineering and a people-centric mindset, Endava create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
Endava currently seeking a dedicated and customer-focused Service Desk Analyst to join our Bengaluru team. This role is vital as it serves as the first point of contact for our clients and internal employees, ensuring smooth operations and expert assistance throughout the organization.
Role & Responsibilities
- Serve as the primary contact for IT-related issues, inquiries, and service requests via various channels including phone, email, and instant messaging.
- Log, classify, and prioritize incidents and requests using ITSM tools while following established procedures, especially with Freshservice (freshworks).
- Troubleshoot and resolve IT problems or escalate complex issues to the appropriate support teams.
- Provide clear, professional guidance to customers on recommended courses of action and expected timelines.
- Collaborate with internal and external departments to deliver high-quality service and ensure user satisfaction.
- Monitor and track open tickets to ensure timely resolution and adherence to service level agreements.
- Be prepared to work in shifts as required.
Qualifications & Skills
- 2+ years of experience in Service Desk roles.
- Advanced English language skills (both written and verbal).
- Strong problem-solving and analytical abilities for efficient IT issue resolution.
- Customer-focused mindset with a passion for delivering exceptional service.
- Proficiency in using ITSM tools and ticketing systems.
- Basic understanding of IT infrastructure, applications, and common troubleshooting techniques.
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Relevant IT support certifications (e.g., ITIL Foundation, CompTIA A+) are a plus.
Why Join the Company
- Be part of a dynamic and global team that values innovation and creativity.
- Engage in challenging projects that provide real-world impact and drive transformation.
- Experience a collaborative culture that promotes professional growth and development.
- Work in an open and inclusive environment where diverse perspectives are welcomed.
- Enhance your technical skills with access to cutting-edge technology and resources.
How to Apply
Excited to apply? Apply Here
Disclaimer
The information in this post is intended for educational and promotional purposes only. Endava is an equal opportunity employer and does not discriminate based on race, religion, gender, nationality, or disability. Always verify job details with the official website for the latest updates. This blog is not affiliated with or officially endorsed by Endava. Keywords: Endava Careers, IT Jobs India, Tech Hiring, Software Roles, Latest Openings
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